K. M. Peterson kmp@kmpeterson.com Telephone: +1 617 731 6177 Summary Hands-on information technology manager, known for innovative approach to solving problems. Team leader experienced in building and motivating professional, capable, and responsive organizations. Polished and professional writer and presenter. Effective in fostering collaboration and consultative relationships with senior management and across traditional boundaries; highlighting inflection points of technology decisions. Technical leader with broad experience, brings focus on Òbig pictureÓ business impacts of technology projects: real costs, practical benefits, risks and contingencies. Adaptable Ð skilled at supporting individuals, building systems, handling problems; as well as managing teams, training, developing strategies, policies and processes. Technology Platforms: Linux (CentOS 6/Red Hat Enterprise Linux 6, Ubuntu), Unix (Solaris, AIX), Macintosh (OS X 10.9), Windows (Windows 7, Server 2003/2008, Exchange Server 2007; licensing/acquisition issues), Amazon Web Services (Cloud-based), VMware ESX/ESXi, MySQL, Oracle, NetApp, EMC Clariion, cfengine, Platform LSF, SAS. Also: yum, Debian, Samba, rsync, Apple, Amazon SQS, Amazon EC2, Amazon S3, Amazon SNS, Amazon Glacier, Amazon Route 53, Firefox, Apple iOS, Apple iPad, Django, SELinux Programming: Python, bash, shell scripting/utilities, Perl, C. Also: grep, emacs, git Applications: Microsoft Office, OpenOffice; Adobe CC; Zabbix, Perforce, Bacula, Apache 2.2, Subversion, R, Splunk. Also: OmniGraffle, OmniFocus, Postscript, Adobe Acrobat, Dreamweaver, InDesign, Photoshop, Lightroom, Illustrator, Google Apps, Gmail, Postini, Google Chrome, Apple iWork, Apple Pages, Apple Keynote, Apple Numbers, Network: TCP/IP (DNS, SMTP, ssh, HTTP, X11, BGP/WAN, 802.11, etc.), IPv6, Ethernet, Postfix, Juniper ScreenOS, Cisco IOS; VoIP (Asterisk 1.8, SIP telephony), PGP. Also: DHCP, WebDAV, Legato Networker, Veritas BackupExec, HTML, CSS, CACert, OpenSSL, DKIM, DMARC, Zabbix, MRTG, Smokeping, iptables, VPN, Experience Consulting and Independent Projects, Volunteer Work 2010-Present Utilized communication skills and deep technical knowledge to provide solutions for individuals and organizations; expanded competency in key areas through independent projects and presentations. Project areas included development and implementation of Asterisk, IPv6, Linux (CentOS 6, and related security packages), Network Monitoring (Zabbix), Amazon Web Services (S3, EC2, SNS, Glacier, Route 53), and email implementation (Postfix, DMARC, DKIM). Consulting projects included Windows Server and Macintosh networking, publishing systems, Internet Security; volunteer teaching in Mathematics (ABE), computer/web. Developed technical presentations on Backup systems, Asterisk. Delivered ÒAn Introduction to VoIP and AsteriskÓ at BBLISA (May, 2013). Writing on topics related to technology at kmpontech.wordpress.com . Senior Director of Information Technology, Basis Technology Corp., Cambridge, Mass. 2008-2010 Director of Information Technology, Basis Technology Corp., Cambridge, Mass. 2006-2007 Upgraded IT for software and services company in Linguistic/Text Analysis market; focusing on highly technical, tailored solutions for network and systems infrastructure. Customers include commercial software and web services companies, and government. Managed a lean team providing systems, network, end-user and technical support across three U.S. offices, Tokyo; supporting Engineering, Marketing, Sales and Administration. Principal individual contributions included enhancing data storage, disaster recovery capabilities, and security. Implemented systems/configuration management automation, planned and executed moves to new facilities. Responsible for data center design, office space networking, access control; HVAC, electrical and networking installation contractors. Led initiatives in virtualization, upgrading corporate network, Exchange Server migration, network monitoring, reducing business risk and increasing efficiencies. Negotiated several significant networking contracts, upgrading bandwidth, improving security and manageability of company networks. Introduced new technologies and professionalized department, including processes to track problem resolution and manage software licensing and installation; promoted training and development of staff. IT Manager, John Snow, Inc., and World Education, Boston, Mass. 2004-2005 Managed company headquarters information technology team for $150M global public health consulting firm and literacy organization. Consulted with African field offices on Windows/network security issues (firewall, virus, spam) and negotiated Internet connectivity with local vendors during trip. Planned and executed accounting system upgrade from Windows 2000 Server/Oracle 8 to Linux/Oracle 9i, including database creations/moves, and production-ready installation and tailoring of Linux/Oracle server. Manager, Computer Systems Operations, Whitehead Institute/MIT Center for Genome Research (now The Broad Institute of Harvard and MIT), Cambridge, Mass. 1998-2003 Staffed and managed 16-person department providing all functions of IT/Infrastructure including Database Administration, Systems Administration, Desktop Support teams for largest publicly funded genome sequencing center in U.S., with research grant revenue of approximately $80M per year. Set direction, formulated requirements, and negotiated purchase of hardware/software over a 4-year period with market value of $13M. Reporting to CIO, developed policies, set service levels, managed personnel and budgets, oversaw all aspects of operations. Specific achievements include: Implementation of 7/24/365 support structure including automated system outage notification, ticketing system for efficient problem management; escalation protocols and user-communication procedures. Architecture of infrastructure, scaling from 3 workstations/54GB storage to 30+ SMP servers, VLM servers, database servers, and storage system including 55+TB SAN/NAS storage and tape robotics for backup and archive. Negotiated agreements with resellers, vendors; including collaboration-based pricing and academic agreements with a value of approximately $4M. Increased reliability, responsiveness and level of professionalism in department using negotiation, communication skills, excellent recruiting, and leadership by example. Collaborations with other groups: member of construction committee (contributed to projects to increase facility size five-fold), Whitehead administration (recruiting new IT director for Institute), MIT Network Security group (security incident response and general collaborative assistance), Employee Benefits committee (redesign of Institute benefits structure). Senior Systems Administrator, Whitehead Institute/MIT Center for Genome Research 1996-1998 Implemented new practices and systems: RAID storage systems, Advanced File System, integrated backup/archive system; redesigned namespace, redeployed website. Technical lead on Windows NT workstation/server issues; implemented NT domain, researched and evaluated NT/Unix integration strategies. Manager, Systems Support, Vertex Pharmaceuticals, Cambridge, Mass. 1994-1996 Top-to-bottom support of Macintosh in complex, mixed Mac-Unix computing environment. Consulting Network Security Team, Massachusetts Institute of Technology, Cambridge, Mass. 2003-2004 Solicited to assist in management of emergencies relating to worm infestations. Managed team responses through volunteers and IS&T staff; supervised response, researched and tested protocols for recovery, consulted with faculty, staff, students, and researchers on hardening strategies. Harvard University Department of Molecular and Cellular Biology, Cambridge, Mass. 2000, 2001 Two-phase project for a growing and diverse biology laboratory, involving collaboration on strategic assessment and a report to faculty and administration with specific recommendations; and participation in recruiting a Director of Information Technology for the department (including resume selection and review and multiple rounds of interviewing). Consulting took place in tandem with duties at Whitehead. Other Skills and Competencies General areas: Storage, Storage Management, Networking (NAS and SAN technologies), tape technologies (DLT, LTO, Changers, interconnections), Vendors: Familiarity with vendor product lines: Apple, hp, Dell, Adobe. Topical Areas: Legal Issues (HIPPA, Sarbanes-Oxley), Policies Development, Information Security (InfoSec), Physical plant (Electrical Engineering, Network Plant, Safety, Security Systems, Server HVAC). Academic Interests: Science, Ethics, History of Science, Public Policy, Accounting, Research Professional: Budgeting, Administration, Project Planning, Public Speaking, Customer Support, Travel Education B.L.S., Philosophy, Boston University, 1993 Professional Member USENIX/SAGE; MIT Network Security Team Personal Hobbies include graphic design, bicycling, exercise, reading, the arts, food. On-air director of fund-raising programming for public radio (WBUR, Boston); co-producer of special events, including Car Talk. Trustee of the Stanton Condominium, Brookline. Volunteer assistant teacher at Notre Dame Education Center in Boston, Volunteer with Tech Goes Home, Boston. Hobbies/Interests: Media, Transportation, Health Care, Bioethics, Finance, Boston, Bicycling, Walking, Multimedia, Photography, Meteorology, Cartography. 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